PocketMac® Pro/Phone Edition FAQ (Frequently Asked Questions) 
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1. Introduction to PocketMac® Pro 
1.1 What is PocketMac®?
1.2 What is PocketMac® for?
1.3 Is PocketMac® available now?
1.4 How can I get PocketMac® and how much does it cost?
1.5 Do you have any resellers near me?
1.6 Is there a demo/trial version?
1.7 Who is responsible for PocketMac®?
1.8 Why is PocketMac® necessary?
1.9 Does PocketMac® turn my Pocket PC into a Mac?
1.10 How can I as a Mac user get comfortable with my Pocket PC?
1.11 Is PocketMac® available in languages other than English?
1.12 When will it be?
1.13 Are the PocketMac® manuals, support documents, etc. available in languages other than English?
1.14 What are your plans to support languages other than English?
1.15 Can I get the software on CD?

2. Sync questions 
2.1 Why not just use ActiveSync and Virtual PC?
2.2 What is the difference between PocketMac® and ActiveSync?
2.3 Does PocketMac® replace ActiveSync? Can I still sync with my PC?
2.4 What data does PocketMac® sync?
2.5 Does PocketMac® connect to Entourage or Exchange Server 2000?
2.6 Does PocketMac® connect to any other Contact/Calendar applications, such as iCal and AddressBook?
2.7 What about Email synching? What about Entourage Notes?
2.8 What about AvantGo, Mazingo, or Vindigo?
2.9 Does PocketMac® sync with iSync?
2.10 Can I write my own plugins for PocketMac®?
2.11 How can I import my data from a Palm, Clie, etc. device?

3. Pocket PC/PDA questions 
3.1 Which Pocket PCs does PocketMac® work with/support?
3.2 Do you support other Pocket PCs, SmartPhones, Palm-size PCs, HPC/Pro or HPC/2000 devices? 
3.3 What about my rugged-ized Pocket PC?
3.4 Does PocketMac® support Palm Pilot or Handspring devices?
3.5 Are you going to add support for more Pocket PC devices as they become available?
3.6 Are you going to support any serial-based devices like the HP Jornada 525 or the Compaq Aero 1550?
3.7 What about serial-to-USB adapters?
3.8 I have a network card for my Pocket PC/Palm-size PC. Even though it's not one of your supported devices, can I connect to PocketMac® this way?
3.9 How can I tell which Pocket PC I have?
3.10 Does PocketMac® support my German-, French-, Spanish-, or Italian-language Pocket PC?
3.11 Does PocketMac® support my Japanese-language Pocket PC?
3.12 Which Pocket PC do you recommend?

4. Macintosh questions 
4.1 What Macintosh computers will PocketMac® run on?
4.2 I have Mac OS 8.6. Will PocketMac® work for me?
4.3 Why do you require OS X (10.3 Panther) or higher?
4.4 Will PocketMac® work on OS X?
4.5 How do I get the OS X version of PocketMac®?

5. General Support questions 
5.1 How can I get support for PocketMac®?
5.2 Where are the discussion boards?
5.3 I can't get the downloaded file to unpack and install. What can I do?
5.4 Do I need a Compact Flash card?
5.5 I'm having trouble logging into the download page. What can I do?
5.6 I'm not able to download the software. What can I do?
5.7 The installer is asking for a passphrase, but I didn't receive one. What is that?
5.8 How can I look up my serial number?
5.9 My username/serial number don't seem to be working. What can I do? 
5.11 When I click on the Browse button, an empty window appears, and then nothing happens. What can I do?
5.13 When I click "Synchronize", PocketMac® asks to install a file, but then, it seems like nothing happens or it syncs forever. What can I do?
5.14 How do I open a Pocket Word document on my Mac?
5.15 How do I open a Pocket Excel document on my Mac?
5.16 How do I install new software to my Pocket PC via PocketMac®?

5.17 What happened to FAQ sections 6, 7, & 8?

9. PocketMac® Pro Edition Support Questions 
9.1 PocketMac® doesn't seem to find the Pocket PC even though it's connected. What can I do?
9.2 I'm using Brickhouse or a different firewall product. What can I do?
9.3 Why can't I connect the Pocket PC through a USB hub?
9.4 How do I uninstall PocketMac®?
9.5 Virtual PC no longer connects to my Pocket PC. What can I do?
9.6 When I remove the Pocket PC, the Mac tells me "the modem has disconnected". What does this mean?
9.7 When I click "Sync" on my Pocket PC, I get an error. What can I do?
9.8 How do I choose plugins to sync with? 
9.10 When my Pocket PC is connected, my Mac doesn't seem to be able to access web pages. What can I do?
9.11 What is PMSystemReport in the PocketMac® Pro "Helpers" folder? Why would I use it?
9.12 I have a Jornada 540 and sometimes I have trouble getting it to connect with the Mac. What can I do?

10. Future plans 
10.1 What is PocketMac® Professional Edition?
10.2 How is PocketMac® Pro different than the Regular Edition?
10.3 Can I help with the Beta test?
10.4 When can I get it?
10.5 How do I get it and how much will it cost?
10.6 Can I buy it before it's released?
10.7 I have the Regular Edition. How can I upgrade to Pro?
10.8 What is PocketMac® Developer Edition?
10.9 How is PocketMac® Developer different than the Regular and Pro Editions?
10.10 When can I get it?
10.11 How do I get it?
10.12 I only need the features of the Regular Edition. Will you continue to develop and support the Regular Edition?
10.13 Will PocketMac® Regular/Pro support Bluetooth? How about Infrared?

11. PocketMac® Trivia & Legends 
11.1 Who thought of the name "PocketMac®"?
11.2 How long has PocketMac® existed?
11.3 Why did you make it?
11.4 Will Microsoft or Apple buy you out?
11.5 Are there any Easter Eggs in PocketMac®?